PHB FAQ

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FAQ

What is your return policy?
When will my order ship?
How much will the shipping charge be / how is the shipping charge calculated?
Is it possible to have my order shipped the same day I place my order?
Do you use Parabens?
Is the glycerin in your products animal or vegetable derived?
Should the products be refrigerated?

Q: What is your return policy?

A: Pink Horizons Botanical (PHB) Skin Care unconditionally assures the purity and quality of our product line and gladly accepts returns for refund or replacement when there is a defective or damaged product, allergic reaction or dissatisfaction with a product. If you have a return or questions about a return, please visit our Customer Service page.

Q: When will my order ship?

A: Your order will leave our facility in Hollywood, FL within one to two business days. Unless otherwise specified, your order will be shipped via USPS Priority. Depending upon your location, your order will typically arrive within 2 to 7 business days. This includes orders shipped to Alaska or Hawaii.

Q: How much will the shipping charge be / how is the shipping charge calculated?

A: The shipping costs are based on the weight of the package and are calculated during the shopping cart check out process. On average, shipping charges are between $5.00 and $8.00 for USPS Priority.

Q: Is it possible to have my order shipped the same day I place my order?

A: Because we make the product at the time you order to ensure the freshness you deserve in a skin care product, we are not able to send it the same day you order it. It will be sent one to two business days from your time of purchase.

Q: Do you use Parabens?

A: No, no toxic preservatives of any kind, including parabens are ever used in PHB Skin Care products.

Q: Is the glycerin in your products animal or vegetable derived?

A: The glycerin used at PHB Skin Care is always from vegetable sources.

Q: Should the products be refrigerated?

A: PHB products are tested for stability under conditions of normal use, however, we strongly recommend refrigerating your products for optimal freshness. Otherwise, store in a cool area, out of direct sunlight up to the period indicated on the product label.

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